Answers To Our Most Asked Questions
We’ve compiled a list of frequently asked questions for your convenience. If you have other questions, feel free to email us at firstname.lastname@example.org
"WHAT IS YOUR REFUND CANCELLATION POLICY DUE TO COVID-19?"
Our refund policy is clear on our contract, but deposits although non-refundable, become transferable to a new date of your choice if one of our team members is open.
“WHAT ARE YOUR PRICES?”
Great question! Every wedding is unique and so depending on what you have in mind we can absolutely put together custom pricing. Please reach out to us for details – We’d love to hear about your day!
“HOW MANY CAMERAS/CAMERA-OPERATORS WILL BE USED TO CAPTURE MY DAY?”
No matter what film package you choose, each wedding is filmed with crew members utilizing the same techniques. We use 1-2 camera operators depending on your package.
“DO YOU OFFER WEDDING PHOTOGRAPHY AND WEDDING FILMS BOTH?”
Yes, we are proud to offer both Wedding Films & Photography.
Combined bookings have the added advantage of only having to coordinate with one company, consistency in quality, and ensuring that your whole team is working together to capture your day perfectly.
“DOES MY FILM COME WITH A FULL COPY OF THE CEREMONY? “
It depends on the package you choose.
"DO YOUR FILMS HAVE AUDIO? I NOTICED SOME DIDN'T HAVE IT"
Yes! Our films are tailored to the bride and groom. Some people have simply asked for song layovers, and have requested no audio what so ever. If you want audio, make sure you specify, and that your package supports all of those audible moments you'll want to keep forever.
“DO I RECEIVE ALL OF MY WEDDING FOOTAGE?”
Most packages come with an artistically composed Film, and most ( if not all) of your ceremony and speeches. Your Feature Film is the result of us taking the BEST parts of all your footage and condensing it into an emotional and entertaining family heirloom. If you wish to purchase your raw footage, it is available as an a la carte item for $550 delivered on an external hard drive. If you want all of these elements, make sure you are booking the right package for you. Highlight Films could but often don't have these elements.
“HOW MANY WEDDINGS DO YOU FILM PER YEAR?”
Washington Ave is available for a limited number of weddings per year. We try not to accept more than 35 annually. We may allow a few extras for exotic destination weddings abroad. We are considered a " high volume" company.
“HOW MANY HOURS OF COVERAGE ARE INCLUDED IN MY PACKAGE?”
Coverage time is up to you! Our packages start with 6 hours of wedding coverage. Should your wedding go longer than your chosen package includes, you are free to add as much coverage time as you’d like at an additional fee of $200 per hour for the first hour, and $350 for every hour after that.
“DO YOU REQUIRE MEALS AT THE RECEPTION?”
Yes, we ask that meals be provided at the wedding reception as part of our contract. By the time the reception arrives we’ve been working non-stop typically, without a break or a chance to grab a snack, so we need a chance to recoup so we’re ready to film the rest of your evening.
“HOW LONG DOES IT TAKE TO RECEIVE MY FILM/PHOTOS?”
We push to have your film and photos finished in 6-18 weeks. We always try to deliver before the contracted delivery times..
“HOW ARE THE FILM/PHOTOS DELIVERED?
You want your film to last – and you it in the best possible quality! With everything moving online and onto the cloud, DVD’s are now going the route of VHS. In knowing this trend is coming, we now provide all our clients with online galleries + digital downloads so that viewing and sharing is instant and easy!
“MY FRIENDS HAD A SAME DAY EDIT AT THEIR WEDDING. IT WAS A SHORT FILM PLAYED AT THE END OF THE NIGHT! DO YOU OFFER THIS?”
Yes we offer Same Day Edits! Same Day Edits are a great way to have something instantly to show at your wedding while you wait for your Feature Film. Because they require a lot of pre-production work and extra gear, we have to charge extra for this service. Same Day Edits are available for an additional $800. Because producing the film is our primary focus, we need you to arrange the visual screens and sound system for playback of your film. Many DJs and wedding reception venues now offer this amenity.
“WILL I BE ABLE TO CHOOSE THE MUSIC FOR YOU TO USE IN MY FILM?”
We’re convinced that Legal Sounds Better. Music Licensing these days has gotten complicated, and well known songs can be extremely expensive to acquire rights for. In addition, some songs lend themselves better to a film setting than others – if you listen to the film score of your favorite movie, chances are its much different than what you’d hear on the radio. We ask that you trust us to choose the music for your film. We will pick music that we feel best captures your individuality and the emotion behind your day.
“HOW DO I BOOK A CONSULTATION? WHAT IF I DON’T LIVE NEARBY?”
Simply fill out the contact form in our menu, and provide us with as much information as you can. Someone will get back to you ASAP. Washington Ave is currently located in North Texas but if you’re not in town, no worries! We are happy to have a consultation with you via Skype, Facetime or any other video chat interface.
“I AM HAVING A DESTINATION WEDDING, HOW DOES THAT WORK AS FAR AS PRICING AND TRAVELING?”
We LOVE destination weddings, and are happy to create custom packages to fit your wedding plans. We’ll take care of all travel arrangements, so you won’t have to worry about a thing!
STILL HAVE QUESTIONS?
Emaill us or fill out the form on this website.